Groupon Buyers Beware

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UPDATE-Groupon refused to honor their error. I don’t believe it was done intentionally, but I still believe they should have honored what was originally posted. Groupon did give us a refund.

Long story short, Groupon CHANGED the deal after I made a purchase. Want more details? Read on…

On December 11th I purchased a Groupon for 6 people to take a 2 hour snowmobile adventure. On the Groupon it said “they will take you to the trailhead.” The map showed the address as the Safeway in a nearby town where the company would pick you up, drive you over a snowy pass and deliver you to the trailhead. When I made my reservation a few weeks ago, the confirmation from the company mentioned a $30 per person fee for transportation over Snoqualmie Pass and to the trailhead. I re-checked the Groupon, the fine print, etc. and there was no mention of this. I emailed the company to confirm that they would indeed pick us up in the town shown and the map and I pointed out what the Groupon said. I didn’t hear anything back. On Tuesday I was going to print off a copy of the Groupon to fax to the company to ensure our ride.

 At that time I saw Groupon had CHANGED THE DEAL after 2136 people had made the purchase.

Here’s the original deal. I wish I could get the picture to show up here, but here is the text:

The Company
Action Adventures

Safeway at North Bend Outlet Mall
460 SW Mt. Si Blvd.
North Bend, Washington 98045
Get Directions
Until mankind first stepped outside in 1934, nature was thought to be a fanciful myth, like yogurt or the clutch hitter. Spend a few hours frolicking through the fresh air of truth with today’s Groupon for a guided snowmobile tour of the Cascade Mountains from Action Adventures. Choose between two tour options:
For $59, you get a guided day tour (a $125 value).
For $89, you get a guided moonlight tour (a $195 value).
Groupon buyers can upgrade to a more expensive tour for an additional fee and will also receive 10% off their next adventure.
Action Adventures is an adrenaline-pumping tour company that accommodates both romantic interludes and thrilling quests with snowmobiles, ATVs, and horseback riding. During a guided snowmobile tour, outdoor explorers get to cruise for two hours through the Snoqualmie Pass area’s 100 miles of winding trails. After watching a quick safety instructional video, Action Adventures will transport you to the trailhead. The company’s guileless guides are expert riders skilled at reading the mountain, weather, and the Farmers’ Almanac. They’ll keep each rider safe during a day of ridge-rocketing and outracing avalanches. And few activities other than honeymooning with The Flash combine magical romance with exhilarating speed like snowmobiling by moonlight. Both tours will warm winter-whipped bones with a tasty hot beverage afterward.
Action Adventures outfits all riders with a sled and all the cold weather gear a freshly sheared polar bear could ever need, including snow pants, jacket, gloves, helmet, and goggles.
Weekends fill up quickly, so plan ahead when making your reservation.

  Doesn’t that make it sound like transportation is included? And believe me, I clicked on every link, I read through the fine print. It was NOT LISTED.

Now it says in at least 3 places that there is a $30 fee and it shows two locations on the map, one where you can pay to get a ride over the pass and one where you can drive yourself. In addition, if you would like to purchase optional insurance, it’s $50 per person. This also was not disclosed on the original Groupon.

When I contacted Groupon they said they were sorry for the confusion. WHAT? That’s not confusion, that’s fraud! Here’s part of their email:

Really very sorry for the confusion. We are aware of the situation and are in the midst of sending out an announcement to clarify what is going on with the $30 fee for the transportation.

Now, here I sit 60 hours away from this snowmobile adventure with no response from Groupon. I contacted the company and they said it was Groupon’s fault. Fine. Then Groupon ought to pay for the ride to the trailhead.

What do you think? Am I justifiably angry or is this just a little error?

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2 thoughts on “Groupon Buyers Beware

  1. I had a situation where Groupon or one of the deal sites misunderstood the company’s request. After the deal was closed, Groupon emailed everyone, gave us a refund, and let us keep the deal.

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